FAQ

What is Carevolv?
Carevolv is an online store focused on practical home, wellness, and lifestyle products. We select items designed to support comfort, everyday use, and a balanced home environment, without unnecessary claims or complexity.

Do you ship internationally?
At this time, we ship exclusively within the United Kingdom. By focusing on one delivery region, we can keep our service clear, reliable, and consistent.

Do you offer free shipping?
Yes. All orders placed on Carevolv include free standard shipping within the United Kingdom. There is no minimum order value required.

How long does delivery take?
Orders are usually delivered within 5 to 8 business days, Monday through Friday. Once your order has been dispatched, you will receive a tracking email so you can follow its progress.

What payment methods can I use?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are processed securely using encrypted checkout technology.

Is my personal and payment information secure?
Yes. We take data protection seriously. Carevolv does not store full payment details, and all transactions are handled through secure, PCI-compliant payment providers.

What is your return policy?
If a product does not meet your expectations, you can request a return within 60 days of delivery. Please contact us at support@carevolv.com, and we will guide you through the return process.

How long does it take to receive a refund?
Once your return is approved and inspected, refunds are processed within 7 business days. Your bank or payment provider may need additional time to credit the amount to your account.

Can I exchange an item instead of returning it?
Yes, exchanges may be possible depending on product availability. Contact us at support@carevolv.com, and our team will assist you.

My order hasn’t arrived yet. What should I do?
Please check the tracking link sent to your email first. If your order has not arrived within the estimated delivery timeframe, contact us and we will investigate with the carrier.

Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to update or cancel it. Contact us as soon as possible so we can check the status for you.

Still need help?
Our support team is always happy to assist. Send us a message at support@carevolv.com, and we will get back to you as soon as possible.